Invoices

Version 1.1 · Effective October 31, 2026

1. What we issue

• Type: Chinese VAT electronic general invoice (数字电子发票, PDF/OFD), valid for expense reimbursement in China;
• Issuer: Sumery (上思希曼科技工作室) — the same entity as the payee and ICP registrant;
• Item: Software products, per the tax authority's approved classification;
• Amount: the amount actually paid (the company business license at ¥299 / company / year, invoiced as paid; sponsorships are not invoiced — see §4).

Special VAT invoices (专票) are not offered at this time. Overseas customers receive an equivalent English receipt for reimbursement.

2. How to request

After payment, email support@looke.cloud with the subject "Invoice" and include:

• Your merchant order number (starts with LB…);
• Invoice title: individual (your name) or company (full registered name + taxpayer ID; address, phone, and bank details optional);
• The email address to receive it.

We issue and email the invoice within 3 business days; e-invoices are also viewable in China's electronic tax bureau.

3. Deadlines and notes

• Requests within 90 days of payment are processed routinely; later requests are still honored after manual verification;
• Title corrections (invoice reversal and reissue) must be requested within 30 days of receipt, per tax rules;
• Invoices for refunded orders are reversed accordingly;
• One invoice per order batch; splitting is not supported.

4. FAQ

What do I need for reimbursement?

The e-invoice alone suffices; you can export the matching Alipay transaction record for reconciliation.

What if I get a refund after being invoiced?

The invoice is reversed together with the refund; if it was already expensed, follow applicable tax rules for the reversal.

Can a sponsorship be invoiced?

No: a sponsorship is not a purchase and has no invoice item. Companies that need a reimbursable document should use the business license (¥299 / company / year, digital e-invoice).